OTRS updated to 6.0.14 (from 6.0.10)

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#6.0.14 2018-11-14 2018-11-13 Follow-up fix for bug#13978 – User and customer preferences may override user data. #6.0.13 2018-11-09 2018-11-01 Updated translations, thanks to all translators. 2018-11-01 Fixed: TicketSolutionResponseTime stats leads to internal server error (bug#14167). 2018-11-01 Fixed bug#14140 – Missing confirmation dialog when deleting a PGP key. 2018-10-31 Added option to hide deployment info to Admin::Package::ReinstallAll console […]

UniFi Controller upgraded to v5.9.29

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  Please be advised that the UniFi controller hosted in the Lightspeed cloud has been upgraded from version 5.8.30 to version 5.9.29. This is the first release for UniFi SDN Contoller 5.9, which is Ubiquiti’s current stable release branch. Release Notes: For people who are migrating from v3, there’re many changes to APIs and it’s not backward compatible. […]

Handling Spam Mail

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What you consider spam may be considered a useful business email by someone else. As such, our approach to spam management is to mark each incoming mail with a spam ranking and leave it to the end user to determine it’s disposition. Whilst there are some mail clients (Thunderbird for example) that can be set […]

Outlook and the winmail.dat problem

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You can stop Outlook from sending winmail.dat (MS-Tnef) attachments (hiding, what’s more, real attachments) to puzzled email recipients who do not use Outlook. The Confusing Case of Winmail.dat Do recipients of your emails, seemingly out of the blue, complain about a mysterious attachment called “winmail.dat” (of the even more mysterious content type “application/ms-tnef”), which they […]

Your telephony options

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PSTN vs ISDN vs SIP Don’t you just love the abbreviations used when discussing technology, let’s do a quick run down on what your options are: PSTN Typically if we want a telephone line for voice calls we would have installed a Public Switched Telephone Network (PSTN) line. A single PSTN line has one telephone […]

Syncing Google Calendar & Contacts to Outlook for Mac (Beta)

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Outlook for Mac has long supported connecting to and managing your Gmail. With these updates, Outlook will now also sync your Google Calendars and Contacts. The experience will be very similar to what you are familiar with in Outlook today, with support for all the core actions—such as add, delete, edit time and location. All […]

Choosing the right Ubiquiti Access Point

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  We’ve seen a lot of buzz since our announcement that we are now carrying Ubiquiti WiFi access points and other hardware.  Ubiquiti are relative newcomers in the WiFi game, but they’ve made a big splash in a very short time.  Why?  Because they offer enterprise-grade equipment at prices which are drastically lower than the […]

Preventing spam and phishing with DMARC

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Steve Jones, executive director of DMARC.org, bluntly observed in 2015 that “spam and phishing are the new normal.” He’s right. Steve’s perspective squares with the experiences of people like us here at Lightspeed and anyone else who manage the front-lines of defense at ISPs and corporate email hosts, as well as the findings of email […]