Proactive break-fix

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Pro-active monitoring is the cornerstone of our delivering amazing systems reliability – instead of reacting to customer complaints of a server being down or a service being unavailable, we seek to understand all the ways in which things may fail, and we test for them relentlessly. Our happiest moments are when our monitoring screens show this: […]

OTRS updated to 6.0.14 (from 6.0.10)

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#6.0.14 2018-11-14 2018-11-13 Follow-up fix for bug#13978 – User and customer preferences may override user data. #6.0.13 2018-11-09 2018-11-01 Updated translations, thanks to all translators. 2018-11-01 Fixed: TicketSolutionResponseTime stats leads to internal server error (bug#14167). 2018-11-01 Fixed bug#14140 – Missing confirmation dialog when deleting a PGP key. 2018-10-31 Added option to hide deployment info to Admin::Package::ReinstallAll console […]

UniFi Controller upgraded to v5.9.29

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  Please be advised that the UniFi controller hosted in the Lightspeed cloud has been upgraded from version 5.8.30 to version 5.9.29. This is the first release for UniFi SDN Contoller 5.9, which is Ubiquiti’s current stable release branch. Release Notes: For people who are migrating from v3, there’re many changes to APIs and it’s not backward compatible. […]

Outlook and the winmail.dat problem

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You can stop Outlook from sending winmail.dat (MS-Tnef) attachments (hiding, what’s more, real attachments) to puzzled email recipients who do not use Outlook. The Confusing Case of Winmail.dat Do recipients of your emails, seemingly out of the blue, complain about a mysterious attachment called “winmail.dat” (of the even more mysterious content type “application/ms-tnef”), which they […]

Your telephony options

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PSTN vs ISDN vs SIP Don’t you just love the abbreviations used when discussing technology, let’s do a quick run down on what your options are: PSTN Typically if we want a telephone line for voice calls we would have installed a Public Switched Telephone Network (PSTN) line. A single PSTN line has one telephone […]