Outlook Setup

1. Start the Microsoft Outlook program.

Use the Start menu to start Outlook 2016. If you’ve never used Outlook before, it will usually prompt you to create a new account. In that case, skip ahead to step 2.

If Outlook doesn’t prompt you, click the File tab:

Then make sure that Info is selected on the left and click the Add Account button:

2. The “Welcome to Outlook” window appears.

When this window appears:

  • Enter your email address as address@example.com
  • Click Advanced Options
  • Click Let me set up my account manually

The window should look like this:

Then click Connect.

3. The “Choose Account Type” window appears.

The window looks like this:

Click IMAP.

4. The “IMAP Account Settings” window appears.

This is the window where you’ll enter most of your account settings:

Incoming mail server: mail.example.com
Incoming mail port: 143
Incoming mail encryption method: STARTTLS
Outgoing mail server: smtp.example.com
Outgoing mail port: 587
Outgoing mail encryption method: STARTTLS

Make sure that the two “Require logon using Secure Password Authentication (SPA)” checkboxes are not checked.

The window should look like this:

Click Connect.

5. Outlook asks for your password.

Type the username you were given and the new password set via webmail (or use the one we provided, but we highly recommend you change the password to something only you would know).

The “User Name” field is either :

  1. for multi-domain servers including all hosted mailboxes, use your email address (of the form user@domain)  or
  2. if your mail server houses a single domain, then just your email address to the left of the @domain (e.g. for alan@example.com, just use alan)

Check the Save this password in your password list box, then click OK.

Outlook may ask for the password again — if so, this is normal (it’s asking for both the incoming and outgoing password, which are the same), so enter it again:

Again check the Save this password in your password list box, then click OK.

6. Outlook setup is complete

You’re finished! Try sending yourself a test email message to make sure it works.